Cancellation & Refund Policy
Refund Policy – C Cookies
Due to the freshness and perishable nature of our baked goods, we do not offer refunds once your order has shipped.
If There’s a Problem:
If your order arrives damaged, wrong, or incomplete, please email us within 48 hours at admin@ccookies.com and include:
- Your order number
- Photos of the issue
- A short description
We’ll do our best to make it right with:
- A replacement
- Store credit
- Partial refund (rare cases)
Order Cancellation Policy
Order Cancellations – C Cookies
We understand that plans change. If you need to cancel an order, please email us within 2 hours of placing it:
Include:
- Full name
- Order number
After 2 hours, cancellations are not guaranteed as your cookies may already be in production or packed for shipping.
